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Office hours 8.00–6.00 Mon–Fri;
Web, email or phone: 24/7/365

These FAQs are in the process of being updated. If you can't find something, please give us a call at 212-675-1128, or send an email to


  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. Can you get a credit application? Sure can. Just click the link to download our application, which also contains our credit policies, a credit card authorization form, and NY State tax exempt forms.

    We accept written purchase orders from Fortune 1000 companies, governmental entities, colleges, and universities without special credit approval, however, you still must complete the business info section of the application, as well as the appropriate tax form.

  3. We've specialized in imprinting publicity materials for over 50 years. Our service and quality are unsurpassed. We know you're busy so we try to make it as easy as possible to use us.

    First, have the artist's manager release the flyers and posters to us. Because we print for some of the biggest names in the business we often have the material waiting right in our warehouse. If not, have them shipped to:
    Stevens Bandes Warehouse
    20 Jay Street
    8th Floor
    Brooklyn, NY 11201

    Then, download our order form by clicking on the title above. Complete the form and fax it back to us at 212-924-6362. We'll review your order and send you a proof. Once you approve it, your material will be on it's way within days.

    If you have questions, please ask Kevin Roach at 212-675-1128 ext 114, or

  4. How do I go about getting an estimate from you?

    Well, since you are here, we suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with us.

  5. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  6. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and

    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  7. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  8. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  9. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  10. What's an AA, and why do they cost so much?

    The term "AAs" is an acronym for Author's Alterations, changes that you, your company or representative makes after we initially process your art or file. Since we can't anticipate what changes might be requested, we have no way of estimating their cost before they occur.

    Savvy print buyers often build into their budgets a small percentage of the overall cost, say 5-10%, to cover unanticipated costs.

    Even though some changes may seem simple, they can be time-consuming, especially when they necessitate retranslating your file into another computer language (re-RIPing). Hourly charges for workers and machines range between fifty to hundreds of dollars an hour, so things can mount up quickly.

    Color corrections that we make on supplied images is a frequnt cause of charges over the estimate. Make sure that any image files you give us are exactly as you want them to print.

    How do you eliminate or at least minimize AAs? Check your work (and the work of others) obsessively; get all approvals from coworkers and clients before releasing your project; use flight check software; and ask questions! Our job is to help you, not cause pain.

  11. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.